Jota9 Privacy Policy — Your Data, Our Responsibility

Welcome to jota9. We believe every member's personal information is a valuable asset, and protecting it is our highest responsibility. This privacy policy will clearly explain what information jota9 collects, why we collect it, how we use it, and how securely it is stored.

Jota9 is an international-standard online gaming platform committed to delivering the best experience for members in Bangladesh. Our privacy policy is built in accordance with international data protection standards. By using the jota9 website or app, you are considered to have automatically agreed to this privacy policy.

This policy has been written in clear, plain language with Bangladesh members in mind so that everyone can fully understand it. If anything is unclear, please contact our support team.

Jota9 collects only the information strictly necessary to provide services and ensure security. We do not collect excessive or unnecessary data. Information is gathered in two ways — directly from you and automatically while you use the platform.

Directly Collected Information

Automatically Collected Information

• IP address and device type — for security monitoring.
• Browser type and version — used to improve service quality.
• Game session data — used to improve your gaming experience.
• Login time and location — used to protect your account.
• Cookies and tracking data — for a personalized experience.

Jota9 uses your information only for specific, legitimate purposes. We will never use your data in ways you would not expect or that fall outside this privacy policy. Every instance in which jota9 uses your personal information is clearly outlined below.

• Account Management: To create, update, and keep your profile secure.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints and questions.
• Bonuses & Promotions: To send you offers relevant to you.
• Security Monitoring: To prevent fraud and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: Used in analytics to further improve the platform.

Your information is stored on jota9's secure servers. We retain data only for as long as necessary. After account closure, certain information may be retained for a specified period due to legal obligations.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for up to 5 years — in accordance with financial regulations.
• KYC Documents: Retained for up to 2 years after account closure.
• Game session logs: retained for up to 90 days.
• Cookies: Cleared when the browser session ends.

Jota9 does not sell, rent, or exchange your personal information. In limited circumstances, certain data may be shared with specific third parties — and only where it directly serves your interests as a member.

When Information May Be Shared

• Payment Gateway: Mobile Banking, Nagad, Rocket — used solely to process transactions.
• Game Providers: Minimal data required to operate the gaming software.
• Law Enforcement: By court order or legal obligation.
• Fraud Prevention Services: To investigate suspicious activity.

In the cases above, third parties receive only the information they need and are bound by confidentiality agreements. jota9 ensures that all such partners comply with international data protection standards.

The jota9 website uses cookies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device. They are not harmful software of any kind.

Cookie Types

• Essential Cookies: Used to maintain your login session and ensure security — cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve site usage.
• Performance Cookies: To improve page loading speed.

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working correctly.

Every jota9 member has specific rights over their personal information. We respect these rights and do our best to fulfill any request as quickly as possible.

• Right to Access Your Data: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under specific conditions, you may request permanent deletion of your data.
• Right to Restrict Processing: You may restrict how your data is used in certain circumstances.
• Data Portability: You can request your data in a readable format to keep for yourself.
• Right to Object: You may object to the use of your data for specific purposes.

Jota9 protects your data using the highest industry-standard security technology. Our security systems operate 24 hours a day, 7 days a week. Any suspicious activity is detected immediately and preventive action is taken without delay.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional security layer on your account.
• Firewall Protection: Unauthorized access is blocked entirely.
• Regular Security Audits: Audited by third-party experts.
• Data Backup: Automatic daily backups stored in a secure location.
• Staff Training: All staff are trained in data protection regulations.

Jota9 is an adults-only platform. No one under the age of 18 is permitted to use jota9. We do not knowingly collect any information from minors. Date of birth is verified at registration and age is confirmed through the KYC process.

• Age verification is required at registration.
• Additional identity verification is carried out in suspicious cases.
• Any account identified as belonging to a minor is closed immediately.
• Any data found to belong to a minor is permanently deleted.

Jota9 reserves the right to update this privacy policy when necessary. Members will be notified of any significant changes via email or in-app notification in advance. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

• The date of any policy update will always be shown at the top of the page.
• Members will be notified at least 7 days in advance of any major changes.
• If you object, you will have the option to close your account within 7 days.
• Archived copies of previous policies are available from the support team upon request.